Privacy Policy

1. Overview

Kareela Golf Club ("we", "our" or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Kareela Golf Club, including through our golf course, pro shop, websites, online booking systems, competitions, memberships, events and marketing activities.

2. Consent

By providing personal information to Kareela Golf Club, visiting our facilities, using our website, booking tee times, entering competitions, applying for membership, or engaging with us through social media, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be published on our website.

3. Legal Requirements to Collect Information

Kareela Golf Club may be required to collect, hold, use and disclose personal information to:

  • administer memberships and golf competitions;
  • comply with Golf Australia, Golf NSW and handicap requirements;
  • meet obligations under liquor licensing and responsible service legislation;
  • comply with workplace, taxation and employment laws;
  • meet obligations under lease, licence and regulatory requirements; and
  • comply with lawful requests from government agencies and law enforcement authorities.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • apply for membership;
  • book tee times or golf lessons;
  • enter competitions or events;
  • make purchases through our pro shop;
  • submit enquiries via email, telephone or online forms;
  • subscribe to newsletters or marketing communications;
  • participate in promotions, surveys or competitions;
  • apply for employment;
  • engage with us via social media platforms;
  • visit our facilities; or
  • provide information through third-party booking or golf management systems.

The types of personal information we may collect include:

  • name;
  • address;
  • telephone number;
  • email address;
  • date of birth;
  • Golf Link number;
  • handicap information;
  • payment information;
  • competition results and participation history;
  • employment-related information; and
  • any other information relevant to providing our services.

CCTV Surveillance

Our facilities may be monitored by CCTV cameras for security, safety, asset protection and operational purposes. Images may be provided to law enforcement agencies where required by law.

5. Website Use and Cookies

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

Information collected may include:

  • IP address;
  • browser type and version;
  • operating system;
  • device information;
  • pages visited;
  • time spent on pages;
  • referral sources;
  • booking interactions; and
  • website usage patterns.

We may use third-party services such as:

  • Google Analytics;
  • Meta (Facebook) Pixel;
  • email marketing platforms;
  • online booking providers; and
  • customer relationship management systems.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

6. SMS and Electronic Communications

Where you provide your mobile number or email address, Kareela Golf Club may send:

  • booking confirmations;
  • competition notifications;
  • membership information;
  • event updates;
  • golf course notices;
  • promotional offers; and
  • newsletters.

You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

7. How We Use Your Personal Information

We may use your personal information to:

  • manage memberships;
  • administer competitions and handicaps;
  • process bookings and purchases;
  • provide golf instruction and coaching services;
  • communicate operational updates;
  • improve customer service;
  • conduct surveys and market research;
  • administer promotions and events;
  • manage employment applications;
  • comply with legal obligations;
  • maintain security and safety;
  • promote Kareela Golf Club products and services; and
  • provide information about future programs, events and opportunities.

8. User Generated Content

If you submit content to Kareela Golf Club, including photographs, reviews, testimonials, comments, social media posts or competition entries, you grant Kareela Golf Club a non-exclusive, royalty-free licence to use, reproduce, publish and display such content for promotional, marketing and operational purposes.

9. Disclosure of Personal Information

We may disclose personal information to:

  • Golf Australia and Golf NSW;
  • MiClub and other golf management software providers;
  • payment processors;
  • IT service providers;
  • marketing agencies;
  • professional advisers including lawyers and accountants;
  • insurers;
  • government agencies and regulators;
  • law enforcement authorities;
  • contractors and service providers; and
  • any purchaser or successor in the event of a business sale or restructure.

We take reasonable steps to ensure third-party service providers handle personal information in accordance with applicable privacy laws.

10. Security of Personal Information

Kareela Golf Club takes reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information may be stored electronically, physically or through secure third-party service providers.

11. Accessing and Updating Your Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made in writing to the contact details below.

12. Opting Out

You may opt out of receiving marketing communications from Kareela Golf Club at any time by:

  • clicking the unsubscribe link in emails;
  • replying STOP to SMS communications (where applicable); or
  • contacting us directly.

Operational communications relating to memberships, bookings, competitions or account administration may still be sent where necessary.

13. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations. The most current version will always be available on our website.

14. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Kareela Golf Club
1 Bates Dr., Kareela, NSW, 2650
Email:[email protected]
Phone:(02) 9521 6279

You may also obtain further information regarding privacy rights from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.